A CRYSTALLINE SILICA-FREE SURFACE REVOLUTION. EMBRACE A NEW ERA

  • info@aureastone.com

FAQ'S

This page provides help with the most common questions about Zero by Aurea Stone.

PRODUCT FAQ’S

ZERO by Aurea Stone inspires the future industry trends by introducing ZERO S, the first man-made material that maintains the high aesthetic standards of traditional quartz with a 0% of crystalline silica in its composition.

ZERO S is made of 90% of recycled materials, such as glass, and polyurethane resins, eliminating crystalline quartz from its composition entirely.

A new and revolutionary way of composing technical stones unfolds before the eyes of the world. ZERO S behaves and cuts like traditional quartz, but its revolutionary raw material avoids the drawbacks of handling a surface containing silica. Safety and sustainability are the guiding principles throughout the entire value chain in ZERO, prioritizing the well-being of the communities involved.

Its cutting-edge Phi 4R + Technology allows for the reformulation of the most sophisticated quartz surfaces -maintaining their outstanding features in terms of appearance, smoothness, and extreme translucency – while improving the composition and manufacturing process of the slabs.

Nano Enhancement of Surfaces, NEOS, is a new is a new high-performance stain and substance repellent technology developed for ZERO.

This is due to the chemical stability of NEOS which resists ranges between pH1 and pH13, making it the only protectant resistant to a broad range of chemicals.

NEOS has been innovated to form a permanent bond with the components of ZERO S; its technology requires zero maintenance and requires no future application because NEOS lasts forever. This makes ZERO the most durable product in the industry.

Zero launches four exceptional collections that combine both authenticity and functionality: Elegance, Eternity, Majesty and Minimalism. The four of them are produce in Polished and S-Tech finished.

ZERO S Polish finished represents the elegance of a supernatural gloss surface and emphasizes the richness of the color and its veins. Every single characteristic of the stone is shown through its unique translucent transparency, making any space become sophisticated, luxurious and contemporary. The natural light remarkably reflects on ZERO polish finished to create an airy and vivid atmosphere. The supernatural gloss reveals beautiful patterns never seen before.

ZERO S S-Tech finished represents the softness of a satiny touch and creates an environment of natural beauty by balancing the light through the countertop. The color and veining are featured with amazing authenticity, bringing out natural characteristics of the stone with no complex. The absence of reflection adds character to any room and makes the ambience feel more real and attractive, aesthetically impressive. A pleasant silken feeling that provides warm but also shows a piece of bold design.

The slab dimensions of Zero by Aurea Stone are: 126 x 63 inch 1(600mm x 3200mm). The slabs are available in two thicknesses: 3/4inch (20mm) or 1-1/4inch (30mm).

All colors are produced in all sizes and thicknesses.

To order samples, please contact us at https://zerobyaureastone.com/contact/ and we’ll get you in contact with your nearest distributor.

TECHNICAL FAQ'S

ZERO is made with polyurethane resins and raw materials. Variation in the natural stone color pattern, size, shape and shade are inherent and unique characteristics to be expected with this product. This does not affect the material performance in any manner.

Color blotches are intended and designed into many designs to enhance the natural beauty.

Samples are small cuts from a slab. They do not exhibit all the characteristics of a design and therefore are not fully representative of what will be installed. Product will not be replaced due to these variations.

ZERO products are not seamless. Seams are visible. Where there are seams, the product pattern and shade can change. During the layout process, determine all your seam locations. This is very important to ensure the optimum aesthetics of the material and the overall design.

We highly recommend reading our professional ZERO Fabrication Guide.

ZERO S does not require any waxes or sealants because it is a non-porous surface. ZERO surfaces retain its lustrous gloss and smooth surface without the need for polish or sealant.

Yes. ZERO S is perfect not only for residential applications, but also for an extensive range of commercial uses such as furniture cladding, reception counters, bar tops, flooring, coffee tables, etc. Transform your business space from common to spectacular. Add a touch of elegance and design to offer unforgettable experiences.

Yes. ZERO by Aurea Stone can be used in vertical applications such as wall cladding or backsplash, including behind your gas cooktop.

Yes. Zero S is a non-porous material, and thanks to NEOS, its water absorption is 0.01%, making our product a perfect selection for wall bathroom applications. The dimension of ZERO slabs ensures any custom bathroom design will be carried out efficiently, with less joints, more hygiene and less maintenance.

No. ZERO is made with polyurethane resins and pigments. Resin can be damage in the case of continuously exposure to adverse weather conditions or ultraviolet light.

ZERO S can be used as flooring; however, it is not recommended, especially in areas with high traffic. Please notice that any application in flooring is expressly excluded from the warranty.

Overhangs cannot exceed 1/3 of the countertop depth and must have a minimum length of 24″. We highly recommend reading our professional ZERO Fabrication Guide to get further information about overhangs and support requirements.

Selecting the edge is an important decision to ensure the perfect design of your room! The proper edge profile will add impact to the beauty of your Zero Surfaces’ worktop and will integrate it into the design of the space.

Selecting the edge is an important decision to ensure the perfect design of your room! The proper edge profile will add impact to the beauty of your Zero Surfaces’ worktop and will integrate it into the design of the space.

complicated laminated edges to make your surface look even more striking.

We highly recommend consulting a professional fabricator regarding the election of sharp edges since those are more prone to chipping if they are not properly fabricated. The larger radius, the more resistant. We also highly recommend reading our Fabrication Guide to get further information regarding edges.

CARE FAQ'S

For routine cleaning, simply wipe down your Zero S’ countertop with a damp cloth or paper towel and a pH neutral cleaner for natural stone.

To keep your worktop beautiful, spot free and shiny you can use a wide selection of available cleaners and their respective pH levels, since NEOS resists ranges between pH1 and pH13, making it the only protectant resistant to a broad list of chemicals and safe from acid corrosion.

Check our Care or Maintenance Guide.

Zero S is a non-porous material, it performs less water absorption than any other brand in the market. Additionally, thanks to NEOS, Nano Enhancement of Surfaces, a new and beyond-belief technology which repels substances and stains, no substances will penetrate the surface to leave a mark on it.

Spray a clean and damp dust mop with an antistatic aerosol 6 or 7 times and leave it to stay overnight to dry prior to use. Mop the floor in the morning. Scotch-Brite™ Microfiber Cloth or similar, whether dry or damp, are also successful in picking up dust and dirt from Zero S without leaving any lint.

In the case of surfaces subject to heavy traffic of use be, we recommend the use of a heavy duty intensive and neutral cleanser at least once a month, which is stronger than a daily cleaning product.

In the use of industrial cleaning machines, make sure that soft pads are used on the machines while strictly avoiding wax stripers. Customers that use industrial-cleaning machines should always use appropriate types of pad and brush. For the dense dirtiness to resolve, professional cleaning products are applied by using a cleaning machine with plastic brush or soft pad. Following the application of the cleanser, rinse the surface thoroughly with water.

Do not expose Zero S to products including, but not limited to, bleach, oven cleaners, Comet®, Soft Scrub® with Bleach Cleanser, SOS®, products with pumice, batteries, paint removers, furniture strippers, tarnish or silver cleaners, or the like. Do not use abrasive or harsh scrub pads. Do not apply any sealers, penetrants or topical treatments to Zero S under any circumstances. Such products will wear off and cause the finish of the countertop to appear dull or inconsistent.

If any of the substances mentioned above meet your Zero‘s countertop, rinse the exposed surface immediately and thoroughly with water.

No. Do not expose, in use or otherwise, Zero surfaces to abrasive or strong alkaline or acid or free radicals or oxidizers or the like above pH13 cleaners. Various chemicals are corrosive and/or erosive in their ability to attack any structure including Zero S. Be very aware of these potential damages to your surface, especially paint removers or furniture strippers containing trichloroethane or methylene chloride.

If any of the substances mentioned above meet your Zero countertop, rinse the exposed surface immediately and thoroughly with water.

No. Do not expose Zero S to acetone as it will leave a film on the countertop surface. We recommend using denatured alcohol if needed. Acetone is harmful to resins and should never be used as a cleaner.

If acetone meets your Zero S countertop, rinse the exposed surface immediately and thoroughly with water.

STAIN SOLUTIONS FAQ’s

If you have used soap to clean your ZERO countertop, notice that surfactants in some soaps may leave a greasy film on the surface. The film can feel sticky and is very difficult to remove. In this case, Soft Scrub® All Purpose Cleanser can be used to remove any film or haze created by those surfactants.

Use a nonabrasive cleaning pad such as a white 3M Scotch-Brite™ Light Hand Pad coupled with pH balance cleaner for natural stone.

Granite cleaners that are available at Lowe’s, Home Depot or local grocery stores are typically pH neutral and can safely be used to clean ZERO, such as Stone Care™ Granite, Quartz & Stone Daily Cleaner. Soft Scrub® All Purpose Cleanser or Bar Keepers Friend®. Denatured alcohol could be also used, if needed.

Any multi-purpose cleaner or detergent can be safely applied on these stains if water is used to cleanse the surface thoroughly off the detergent residues after treatment.

For extra-stubborn spills, use Scotch-Brite™ Light Duty Scrub Sponge. Let your pH neutral cleaner emulsify on the stain, then wipe off. If the stain persists, you can use stronger cleaners such as Soft Scrub® All Purpose Cleanser or Bar Keepers Friend®. Scrubbing done with these or similar would not damage your ZERO worktop. ZERO surfaces should never let dry out without rinsing thoroughly any residual cleansers.

When grease from cooking is an issue, you can use Greased Lightning® Multi-Purpose Cleaner & Degreaser, or a comparable degreasing product to remove the grease from the surface. Follow the cleaner manufacturer’s instructions.

Keep permanent markers and inks away from ZERO countertops. In case any meets the surface, clean first as mentioned above. If the stain persists, moisten a cloth with Goo Gone® or a comparable product, and rub it into the stain. Rinse thoroughly with warm water to remove any cleaner residue.

RESISTANCE FAQ’s

Although ZERO S has improved the material resistance existing in the market, you must remember that the surface is not heat or fracture proof in any form. Be aware of the potentially damaging effects of these items to your ZERO countertop.

ZERO S is durable and more resistant to surface damage than other stone. However, all stone can be damaged by force and no material is chip-proof. Objects hitting edges, particularly at sinks or dishwashers, may generate chips. Notice that the election of the edge can make a difference. We highly recommend consulting a professional fabricator regarding the election of sharp edges since those are more prone to chipping if they are not properly fabricated.

Though a minor knife slip will dull the knife and not harm ZERO, no stone surface is scratch proof. Surface markings are more visible on monotone designs than multi-colored surfaces.

While our surfaces are heat resistant, it can be damaged if exposed to too much heat. The resin binders within the slab can change their chemical state — often impacting the color of the surface. To prevent potential heat damage, do not place hot skillets or roasting pans directly onto the surface. We recommend the use of trivets and hot pads.

WARRANTY FAQ'S

To activate the product warranty, please, register your ZERO by Aurea Stone order at this link to ensure that we have your information on file for any future Product Care & Warranty Assistance Request.

ZERO provides a 25-Year Residential Limited Warranty to the original owners/purchasers of ZEERO by Aurea Stone installed in indoor residential and commercial projects.  We warrant that the material will be free of manufacturing defects for the term of this warranty.

Additionally, thanks to the cutting-edge technology of NEOS, Nano Enhancement of Surfaces, an innovative high-performance stain and substance repellent technology developed for ZERO, we are the only brand to include a Lifetime Stain Warranty for indoor residential or commercial applications.

Scroll to Top